Our team
Eleven people work at European Private Jets, in the head office at Larnaca International Airport and in the offices at the airports of Nice, Geneva and Hamburg. The company has been arranging private flights for 14 years, and the six colleagues presented on this page have between 8 and 12 years of work experience each.
We are a broker and have no aircraft of our own, so what a client really buys from us is the work of these people: knowing the operators and their aircraft, comparing offers, checking documents and following the trip until landing. Each client gets a personal manager who stays the main contact for the whole trip and for later bookings.
The people you will talk to
These are the colleagues who run the company, negotiate with operators and look after clients. Each of them has a personal page with direct contacts, linked in the overview that follows.
Our team
Charlotte McKinney
Commercial Director
Henry Richter
Head of Aviation Department and Data Protection Officer
Emma Miller
Director of Development
Liam Bishop
Senior Aviation Consultant
Oliver Davis
Aviation Consultant
Anna Laurent
Aviation Consultant
Roles and experience
A short overview of what each member of the team is responsible for. Direct e-mail addresses and phone extensions are on the personal pages.
How a request moves through the team
You always talk to the same manager, but several colleagues work on each flight:
| Stage | Who handles it | What you receive |
|---|---|---|
| Request | Your personal manager | A first reply with questions on route, passengers, baggage and special needs, at any time of day |
| Search and offers | Manager and air broker | 4 to 7 options with operator, aircraft model, cabin photos and the price for the whole aircraft |
| Operator check | Aviation department | An operator with a valid AOC and insurance, and an aircraft suited to the airports on the route |
| Contract and payment | Manager | A written contract with the operator; after payment, the confirmation of the flight |
| Preparation | Manager | Flight details with terminal address, crew contacts and car times, plus catering and transfers if booked |
| Day of the flight | Manager | A contact who stays reachable until landing and agrees any change with the operator |
The full sequence, from the first request to the flight, is described on the about us page.
Languages
Many clients fly with guests from other countries or book flights for partners abroad. Between them, our managers speak eight languages, so the offer, the contract details and the flight information can be discussed in the language that suits you:
Where the team works
The team works from four airport offices: the head office at Larnaca International Airport in Cyprus and the offices at Nice Côte d'Azur Airport, Geneva Airport and Hamburg Airport. They are open daily from 08:00 to 23:30, and requests are accepted and processed 24/7, so a message sent at night is picked up without waiting for the next working day. Meetings with your manager in an office are possible by appointment. Addresses, maps and e-mail addresses of each office are on the contacts page.
What you can ask your manager
Besides the flight itself, your manager arranges what the trip needs on the ground and on board:
- cars with a driver to and from the business aviation terminal;
- a helicopter transfer timed to meet the jet;
- catering to your menu, including dishes from a restaurant you name;
- flights with a dog or cat in the cabin, with a check of the documents for the destination;
- hotels, villas, yachts and hire cars at the destination, and tickets for events;
- suitable Empty Legs if your dates and route are flexible.
The complete list is on the services page.
Contacting the management and data protection
If a question cannot be settled with your manager, you can write directly to the commercial director Charlotte Mckinney at charlotte.m@jets.flights. Questions about personal data go to our Data Protection Officer, Henry Richter, at privacy@jets.flights. Phone calls with the team are not recorded. More details are in the privacy policy.
Working with us
We look for people who know business aviation or premium travel, speak at least two languages and stay accurate under time pressure. Open positions and the way to apply are on the jobs page. Applications sent to hr@jets.flights are reviewed and then deleted, not kept on file.
Questions about our team
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- Will I always deal with the same manager?
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Yes. From the first request you have a personal manager who handles every stage of the flight and your later bookings. If your manager is not available, a colleague who already knows your trip takes over.
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- Can I contact a specific member of the team?
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Yes. Each personal page on this site lists the direct e-mail address and phone extension of that colleague.
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- Do you answer requests at night?
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Yes. The offices are open from 08:00 to 23:30, and requests are accepted and processed 24/7, including weekends and public holidays.
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- Can I meet my manager in person?
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Yes, by appointment in one of our offices at the airports of Larnaca, Nice, Geneva or Hamburg, for example to sign the contract before departure.
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- Who is responsible for my personal data?
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European Private Jets Ltd. Our Data Protection Officer is Henry Richter, who can be reached at privacy@jets.flights.
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- Are the pilots part of your team?
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No. The crews are employed by the operators that perform the flights. Our team selects the operator and the aircraft, checks the operator's documents and organises everything around the flight.
For a quote or a question about your next flight, leave your number and a manager will call you back: