Free consultation on private flights
Before a first private flight, people usually have practical questions: which aircraft takes five passengers and their skis, whether a jet can land at the small airfield near the villa, what the dog needs besides its passport and how much the taxes add to the price. A charter manager at European Private Jets answers such questions free of charge, by phone, WhatsApp, e-mail or a call back at a time you choose.
A consultation places you under no obligation to book. Many clients use it to compare options before asking for a quote, and personal assistants use it to check a plan before presenting it to the people they work for. The managers who answer are the same people who arrange flights every day from our offices in Nice, Hamburg, Geneva and Larnaca.
How to reach a manager
Requests are accepted and processed 24/7, so a question about a flight that has to leave tonight is handled at any hour.
The aviation expert will answer all your questions about business aviation and private flights. We will help you to compare and choose the best business jet for your flight.
What a consultation covers
Questions clients often bring
| Question | What we look at |
|---|---|
| Can we go there and back on the same day? | Crew duty time, night closures at both airports and waiting charges compared with two separate legs |
| Why is one quote much higher than another? | Where each aircraft is based, positioning legs, age and cabin of the model, and what each quote includes |
| Will our skis or golf bags fit? | Baggage hold volume and door size of each model, and whether the hold can be reached in flight |
| Can a non-EU citizen fly within Schengen? | Visa or visa-free status, the passport validity rule and the documents the operator needs before departure |
| Is a turboprop safe for the Alps or an island? | Runway length and approach of the airport, what the type is certified for and how the flight time compares with a jet |
| Can the price drop closer to the date? | How often Empty Legs appear on that route and the risk of waiting in busy weeks |
| How do we pay and what if we cancel? | Bank transfer or card, with payment in USDT or USDC also possible and other arrangements, including cash, discussed individually; the payment schedule and the operator's cancellation terms, which depend on the time left before departure |
How a consultation works
- You call, write on WhatsApp, send an e-mail or leave your number for a call back, with a few words about the trip.
- A manager who speaks your language contacts you and answers your questions.
- If you want figures, we prepare 4-7 aircraft options of different classes and prices within your budget, with operator, model and price for the whole aircraft.
- You decide whether and when to book. If you go ahead, the same manager handles the contract, slots, handling and transfers; payment terms are set out in advance.
The more you tell us at the start, the more precise the answer. Useful details are:
- departure and arrival cities, or the address you need to reach;
- dates and how flexible they are;
- number of adults and children, and their nationalities if a border is crossed;
- baggage, including skis, golf clubs, prams or bicycles;
- pets, with species, breed and weight;
- a budget range, if you have one.
Leave your number and a manager will call you back:
Languages
The team of 11 speaks English, Russian, Ukrainian, German, French, Italian, Greek and Spanish. Say which language you prefer when you contact us, and the request goes to a manager who speaks it. Before you sign, the manager can go through the contract terms with you in that language.
You can also put your question to one of the team members directly:
Charlotte McKinney
Commercial Director
Henry Richter
Head of Aviation Department and Data Protection Officer
Emma Miller
Director of Development
Liam Bishop
Senior Aviation Consultant
Oliver Davis
Aviation Consultant
Anna Laurent
Aviation Consultant
Meeting in person
Each of the four offices is at an airport. A visit is by appointment: tell us the day in advance so that a pass can be prepared, and if you come by car, give us the registration number for parking. All offices work daily from 08:00 to 23:30.
Maps and directions to each office are on the contacts page.
Where our advice stops
We explain how charges, permits and entry rules apply to a flight, as they stand on the day we check them. For the tax treatment of a flight in your company's accounts, ask your accountant. Medical fitness to fly is decided by the patient's doctor and the medical partner, and pet entry rules outside the EU are confirmed with the veterinary authority of the arrival country. The operator has the final word on whether an aircraft can use a given airport.
Questions about consultations
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- Is the consultation really free?
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Yes. There is no fee for the conversation or for a quote, and you are not obliged to book afterwards.
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- Who will answer my questions?
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A charter manager from one of our four offices, the same person who would arrange your flight if you decide to book.
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- In which languages can I get advice?
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In English, Russian, Ukrainian, German, French, Italian, Greek or Spanish. Mention your language when you contact us.
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- Can I ask at night or at the weekend?
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Yes. Requests are accepted 24/7 and the offices work daily from 08:00 to 23:30, weekends included. Urgent flight requests are handled at any hour.
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- Can you tell me the price straight away?
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We can give a range from hourly rates during the first conversation. A firm price comes from the operator's quote, which depends on where the aircraft is, the dates and the airports.
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- Do you advise on flights with a dog or cat?
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Yes. We check the documents for the departure and arrival countries and ask the operator to approve the animal in the cabin before the flight is confirmed.
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- Can you explain passenger taxes for my route?
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Yes. Taxes depend on the departure country and sometimes the distance: France charges about EUR 420 per passenger on jets, Italy EUR 100 or EUR 200, and Sweden has no passenger tax on flights. Every tax is listed in the quote.
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- Can I meet a manager in person?
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Yes, at our offices at the airports of Larnaca, Nice, Hamburg and Geneva, by appointment so that a pass can be prepared.