Contacts
European Private Jets arranges private flights from four offices at the airports of Larnaca, Geneva, Nice and Hamburg. Flight requests are accepted and processed 24/7: a manager answers the phone, WhatsApp and e-mail at any hour, so a flight that has to leave tonight can still be arranged. The offices work daily from 08:00 to 23:30, and you can meet a manager in person by appointment.
The fastest way to reach us is a call or a WhatsApp message. For a detailed request, or anything you want to keep in writing, send an e-mail to private@jets.flights.
Which address to write to
Every message reaches the right person in the end, but the correct address saves a forwarding step.
| Subject | Address | What it is for |
|---|---|---|
| Flight requests | private@jets.flights | Quotes, choice of aircraft, bookings, changes to a confirmed flight, invoices for a booking |
| Empty Legs | empty-legs@jets.flights | Requests for discounted repositioning flights and alerts for a route you fly often |
| Office visits | larnaca@, geneva@, nice@ or hamburg@jets.flights | Appointments at a particular office, passes and parking |
| General enquiries | info@jets.flights | Questions that are not about a specific flight, partnership proposals from suppliers |
| Legal matters | legal@jets.flights | Complaints, contract questions, copyright and requests from authorities |
| Personal data | privacy@jets.flights | Access to, correction or deletion of your data; Data Protection Officer |
| Jobs | hr@jets.flights | Applications and questions about open positions, listed on the jobs page |
A flight request is quickest to answer when it already contains the route, dates and preferred times, the number of passengers, the baggage, including skis or golf bags, and any pets. Tell us which language you prefer: the team speaks English, Russian, Ukrainian, German, French, Italian, Greek and Spanish.
Leave your number and a manager will call you back at the time you name:
Our offices
All four offices are located at airports, inside areas where access is controlled. A visit is therefore by appointment: write to the office or call us a day or two before, so that the manager handling your flight is there and a pass can be prepared. Bring a passport or ID card, as it may be needed for the pass. If you come by car, send the registration number and we will arrange a parking space. A visit is not required: quotes, contracts and payment are handled remotely, and on the day of the flight you go straight to the terminal named in the flight brief.
Cyprus: head office in Larnaca
Switzerland: office in Geneva
France: office in Nice
Germany: office in Hamburg
Inside our offices
Who will answer you
A team of 11 people works across the four offices. The manager who takes your request stays your contact throughout: the same person sends the options, prepares the contract, books slots and handling with the operator and tells you about any change of plan. The managers are introduced on the our team page.
If you want advice before asking for a price, for example on aircraft size, airports or documents, a free consultation covers it without any obligation to book. Ready-made routes and price ranges are on the destinations page, and the catalogue of private jets describes the aircraft we arrange through operators.
Company details
- Company name: European Private Jets Ltd, incorporated in the Republic of Cyprus
- Registered office and head office: Larnaca International Airport, P.O. Box 43012, CY 6650 Larnaca, Cyprus
- Offices: Larnaca, Geneva, Nice, Hamburg
- Activity: air charter broker; flights are operated by licensed air operators holding an Air Operator Certificate
The full company information is on the legal information page. Booking rules are set out in the terms and conditions, payment methods on the payment page, and the handling of your data in the privacy policy.
Questions about contacting us
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- How fast do you reply to a request?
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A manager picks up calls and WhatsApp messages at any hour. For a flight request we check availability with several operators and usually send the first aircraft options within an hour.
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- Can I contact you at night or at the weekend?
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Yes. Requests are accepted and processed 24/7, including weekends and public holidays. The offices themselves are open daily from 08:00 to 23:30.
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- In which languages can I talk to you?
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In English, Russian, Ukrainian, German, French, Italian, Greek and Spanish. Mention your language in the first message and the request goes to a manager who speaks it.
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- Can I visit one of your offices?
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Yes, by appointment. The offices are at the airports of Larnaca, Geneva, Nice and Hamburg in areas with controlled access, so we need to know the day in advance to prepare a pass. Bring a passport or ID card, and send the car registration number if you come by car.
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- Do I have to come to the office to sign the contract?
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No. The charter agreement is sent by e-mail, you sign and return it, and payment is made remotely. A meeting in the office is possible if you prefer it.
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- Which address appears on invoices and contracts?
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Contracts and invoices are issued by European Private Jets Ltd with the registered office at Larnaca International Airport, P.O. Box 43012, CY 6650 Larnaca, Cyprus. For a company invoice, send us the registered name, address and VAT number of your company.
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- Does it matter which office I contact?
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No. All offices arrange flights anywhere in Europe and beyond, and a request sent to any address or number is handled the same way. Choose an office address mainly when you want to meet in person.
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- Where do I send a complaint or a question about my personal data?
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Complaints and legal questions go to legal@jets.flights. Requests about personal data go to privacy@jets.flights, where our Data Protection Officer, Henry Richter, handles them.