Terms and Conditions

Terms and Conditions

These terms apply to the use of jets.flights and to every request for a quote or booking sent to European Private Jets through the website, by telephone, by e-mail, by WhatsApp or in any other way. By using the website or sending a request, you confirm that you have read them. The conditions of a specific flight are set out in the written charter agreement for that flight: where the agreement and these terms differ, the agreement prevails.

 

1. Who we are

The website jets.flights and the brand European Private Jets belong to European Private Jets Ltd, a company incorporated in the Republic of Cyprus, with its head office at Larnaca International Airport, P.O. Box 43012, CY 6650 Larnaca, Cyprus. The company also has offices in Nice, Hamburg and Geneva. In these terms, European Private Jets, we and us mean European Private Jets Ltd; you and the client mean the person or company that sends a request or books a flight.

Contact details: phone +357 96407410, WhatsApp +49 157 33565927, e-mail private@jets.flights; legal matters and complaints: legal@jets.flights. All addresses of the offices are listed on the Contacts page, and the company details on the Legal Information page.

 

2. Our role: broker and agent, not an air carrier

European Private Jets is an air charter broker. We do not own, operate or maintain aircraft and we are not an air carrier. We look for an aircraft that matches the request, obtain offers from aircraft operators, check the documents of the operator and organise the booking. When a flight is confirmed, we charter the aircraft as agent, in the name and on behalf of the client.

Every flight is operated by a licensed air operator holding a valid Air Operator Certificate (AOC) and an operating licence for the commercial carriage of passengers, issued by the competent civil aviation authority. The operator is named in the quote and in the charter agreement. The operator carries out the flight under its own AOC and its own conditions of carriage, and it alone is responsible for the airworthiness and maintenance of the aircraft, the crew, the flight safety and all operational decisions, including the decision whether a flight can depart.

The contract of carriage is concluded between the client and the operator. We are responsible for our own brokerage services: choosing an operator with valid certificates, passing on the request and the passenger details correctly and organising the services agreed with us.

For flights to, from or within the United States: European Private Jets acts as an air charter broker and as agent of the client within the meaning of US rules on charter brokers (14 CFR Part 295). It is not a direct US air carrier or a direct foreign air carrier in operational control of aircraft, and the flights are operated by properly licensed direct air carriers.

 

3. Information and prices on the website

Prices in the tables, hourly rates, results of the calculator, flight times and examples of Empty Legs and Jet Sharing flights are guide figures. They are not a binding offer but an invitation to ask for a quote. The price of a flight depends on the aircraft available, the positioning of the aircraft, airport and handling charges, passenger taxes and the date, so it is fixed only in the written quote and the charter agreement.

Information on documents, entry rules, taxes, airports and pet travel is given in good faith for general guidance. It does not replace the rules published by the authorities of the countries concerned, which may change without notice.

 

4. Requests and quotes

Sending a request through the booking form or by any other channel is free of charge and does not oblige you to book. A quote states the aircraft or aircraft class, the operator, the route and schedule, the number of passengers, the baggage allowance, the price and what it includes, and its period of validity. Until the charter agreement is signed and paid, the aircraft remains subject to availability and the operator may accept another booking.

Requests may be sent only by persons of full legal age with the capacity to enter into contracts. Anyone who books for other passengers or for a company confirms that they are authorised to do so and that they will inform those passengers of these terms and of the conditions of carriage of the operator. Requests must be genuine and the data provided must be true and complete. We may decline a request without giving reasons.

 

5. Booking confirmation

A booking becomes binding only when both conditions are met:

• the client has signed and returned the charter agreement sent by European Private Jets;
• payment has been received in accordance with the payment terms of that agreement.

The charter agreement names the operator and the aircraft and sets out the itinerary, times, number of passengers, baggage allowance, services included, price, payment terms and the conditions for changes and cancellation. Verbal arrangements, quotes and e-mail exchanges are not binding bookings. We recommend not buying non-refundable hotel stays, connecting flights or other services before the flight is confirmed in writing.

 

6. Price and payment

The price is stated in the quote and in the charter agreement, normally in euros, for the whole aircraft and not per seat (Jet Sharing seats are the exception). As a rule, and unless the agreement says otherwise, it includes the aircraft, crew, fuel, standard catering, airport, navigation and handling charges and the passenger taxes known at the time of booking. Costs that cannot be known in advance, such as de-icing, extra waiting time, an additional crew night stop or changes made by the client, are charged only where the agreement provides for them. After confirmation the agreed price does not change unless the client changes the scope of the services.

Payment is made by bank transfer against our invoice or by another method agreed in writing, such as a bank card or cryptocurrency, mainly USDT or USDC. Other arrangements, including cash, can be discussed individually and depend on the situation. Unless the agreement states otherwise, the full price must be received before departure; the payment schedule and any deposit are set in the individual charter agreement. More details are given on the Payment page. For each booking you receive the agreement, an invoice and a payment receipt for accounting purposes.

 

7. Changes and cancellation

 

Changes requested by the client

Changes to the route, date, departure time, number of passengers or catering can be requested at any time before departure. We pass them on to the operator; they are accepted only if the operator confirms them, and the price is recalculated where the change affects flight time, positioning, crew duty or airport charges. Passenger names and document data may be changed up to the deadline set in the agreement for the passenger list.

 

Cancellation by the client

The client may cancel a confirmed flight by written notice. The cancellation charges depend on the operator, the aircraft and the time left before departure, as operators commit crew, aircraft positioning, slots and services in advance. They are set out in the individual charter agreement before you sign it. We do not publish general cancellation percentages, because they differ from operator to operator.

The right of withdrawal within 14 days that EU consumer law grants for distance contracts does not apply to contracts for passenger transport services. The cancellation terms of the charter agreement apply instead.

 

Cancellation or changes by the operator

If a confirmed flight cannot take place for a reason within the control of the operator or of European Private Jets, such as a technical fault of the aircraft or lack of crew, we first look for an equivalent replacement aircraft at no extra cost to the client. If the client does not accept the replacement, or none is available, the amount paid for that flight is refunded in full. For delays and cancellations caused by events outside anyone's control, see section 12.

 

8. Empty Legs and Jet Sharing

An Empty Leg is a positioning flight that the operator would otherwise fly without passengers, sold at a reduced price. Its schedule depends on the main charter of that aircraft. For this reason:

• the route, date and departure time are set by the operator and can usually be changed only within narrow limits, if at all;
• if the main charter is changed or cancelled, the operator may move or cancel the Empty Leg, even after confirmation;
• in that case the amount paid for the Empty Leg is refunded, or we offer an alternative flight at a price agreed with the client; costs of other travel arrangements are not covered;
• payment and cancellation conditions are often stricter than for an ordinary charter and are stated in the agreement for that flight.

Jet Sharing seats are sold per seat on a flight shared with other passengers. The schedule and the cabin are shared, and the flight takes place only if the operator confirms it under the conditions stated in the offer. Requests for Empty Legs can be sent to empty-legs@jets.flights.

 

9. Passenger obligations

 

Documents and check-in

Each passenger is responsible for holding a valid passport or identity card, visas, travel authorisations and health documents required by the countries of departure, transit and arrival. The client sends the full names and document data of all passengers by the deadline in the agreement, as the operator and the authorities need them for the passenger list and border control. Passengers must arrive at the agreed terminal or FBO at the agreed time. Fines, extra costs and losses caused by missing or incorrect documents, late arrival or refusal of entry are borne by the client.

 

Baggage

The baggage allowance depends on the aircraft and is stated in the quote. Skis, golf bags, bicycles, musical instruments and other bulky items must be declared at the request stage, because the size of the baggage hold and the take-off weight limit what can be carried. The crew may refuse baggage that does not fit or that exceeds the weight agreed.

 

Pets

Dogs, cats and other pets can travel only if the operator has approved them in advance. The owner is responsible for the documents and health requirements of the animal: within the EU, a microchip, a valid rabies vaccination and an EU pet passport, and the additional rules of the country of arrival, such as tapeworm treatment for dogs entering the United Kingdom, Ireland, Malta, Finland or Norway. Practical advice is on the travelling with pets page.

 

Dangerous goods and conduct on board

Dangerous goods may not be carried in the cabin or in the baggage, except within the limits allowed by the aviation rules and the operator. This covers explosives, fireworks, flammable liquids and gases, compressed gas cylinders, corrosive and toxic substances and lithium batteries above the permitted capacity. Weapons and ammunition may be carried only with the prior approval of the operator and of the authorities of every country concerned. Medical oxygen and medical equipment must be declared in advance.

The crew is in command of the aircraft. The operator may refuse to carry a passenger who is under the influence of alcohol or drugs, endangers safety, does not follow crew instructions or does not hold the required documents. The client then bears the resulting costs and fines, and any refund follows the conditions of the operator.

 

10. Liability of the operator

The liability of the operating carrier for death or injury of passengers, for damage to or loss of baggage and for delay is governed by the conditions of carriage of the operator and by the law applicable to the flight, in particular the Montreal Convention and, for air carriers licensed in the European Union, EU rules on air carrier liability in the event of accidents. Operators must hold the passenger, baggage and third-party insurance required by EU rules for air carriers and aircraft operators. EU rules on passenger rights in the event of denied boarding, cancellation and long delay apply where they cover the flight and the operating carrier concerned. Claims of this kind are directed against the operator; we help the client to submit them.

 

11. Liability of European Private Jets

We are liable for the proper performance of our own brokerage services. We are not liable for the acts or omissions of operators, handling agents, FBOs, caterers, ground transport providers or other third parties, or for the performance of the flight itself, which is the responsibility of the operator. We are not liable for indirect or consequential losses, such as loss of profit, missed meetings or connecting flights, arising from a delay, cancellation or change of a flight.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for damage caused intentionally or through gross negligence, for fraud, or any other liability that cannot be limited under the law of the Republic of Cyprus. Nothing in these terms affects the rights that consumers have under the mandatory consumer protection rules of the European Union and of their country of residence.

 

12. Force majeure

Neither European Private Jets nor the operator is liable for a delay, change or cancellation caused by circumstances beyond their reasonable control, including:

• weather conditions that make the flight unsafe or impossible;
• air traffic control restrictions, airport closures, slot withdrawals and airspace closures;
• strikes of third parties, including air traffic controllers and airport staff;
• decisions of authorities, sanctions, war, terrorism or civil unrest;
• epidemics, natural disasters and similar events.

In such cases we look for a way to complete the trip, such as another airport, another time or another aircraft. Additional costs of an alternative arrangement are agreed with the client in advance. Refunds for flights that do not operate because of force majeure follow the conditions of the operator set out in the charter agreement.

 

13. Use of the website

The website may be used only for lawful purposes. It is not allowed to send false or speculative requests, to book in the name of another person without authorisation, to interfere with the operation or security of the website, or to copy its content systematically, including with automated tools, without our written consent. Texts, tables, images and software of the website are protected by copyright; the conditions for their use are on the Legal Information page.

 

14. Personal data and cookies

We process the personal data of clients and passengers to prepare quotes, book flights and meet legal requirements, and we pass it to operators, handling agents and authorities only as far as the flight requires. Details are in the Privacy Policy, and the use of cookies on the website is explained in the Cookies Policy. Questions about personal data can be sent to privacy@jets.flights.

 

15. Complaints

Complaints about our services or about a flight can be sent to legal@jets.flights or to private@jets.flights, or by post to the head office address in section 1. Please give the booking reference, the date and route of the flight and a description of the problem. We reply in writing. Where the complaint concerns the flight itself, we forward it to the operator and support the client until it receives the operator's answer.

Consumers resident in the European Union may also refer a dispute to an alternative dispute resolution body under the rules of their country, or ask the European Consumer Centre of their country for advice on cross-border disputes.

 

16. Governing law and jurisdiction

These terms and the charter agreements concluded with European Private Jets Ltd are governed by the law of the Republic of Cyprus. Disputes are decided by the competent courts of the Republic of Cyprus, as a rule the District Court of Larnaca.

If you are a consumer resident in another country of the European Union, this choice of law does not deprive you of the protection of the mandatory rules of the law of your country of residence where EU rules on consumer contracts give you that protection. In the same cases you may also bring proceedings before the courts of the place where you live, and proceedings against you as a consumer must be brought there. The contract of carriage with the operator is governed by the law and jurisdiction stated in the operator's conditions of carriage, subject to the Montreal Convention where it applies.

 

17. Final provisions

• If a provision of these terms is invalid, the remaining provisions stay in force.
• If we do not enforce a right at once, this does not mean that we have waived it.
• We may update these terms. The version published on this page at the time of your request or booking applies; a charter agreement already signed remains subject to the terms in force when it was signed.
• These terms are written in English. Where a translation is provided, the English version prevails, except where mandatory consumer law provides otherwise.