Payment for private flights

A private flight is paid only after you have the contract in hand. The contract names the operator, the aircraft, the route and times, what the price includes and the cancellation terms, and it sets the payment schedule for that flight. Most clients pay by bank transfer against our invoice or by card; payment in cryptocurrency, mainly USDT and USDC, is also possible. Below you will find how payment works step by step, the methods we accept, invoices for companies, Empty Legs, refunds and a few rules for paying safely.

Payment terms are flexible. For a flight that has to leave within hours, or for a company that flies with us regularly, the manager looks for the payment route that suits you and records it in the contract.

How payment for a charter works

1. Quote. You send the route, dates and number of passengers. We compare offers from several operators and send you options with the aircraft, the operator and the price for the whole aircraft. A quote is free and does not oblige you to book.
2. Contract. Once you have chosen an aircraft, we prepare the charter agreement. It sets out the itinerary, times, passengers, baggage allowance, included services, price, payment terms and the conditions for changes and cancellation.
3. Invoice. Together with the contract you receive an invoice in the name of the person or company that pays.
4. Payment. You pay according to the schedule in the contract. Unless the contract says otherwise, the full price must be received before departure. For flights booked well ahead, the contract may provide for a deposit and a balance closer to the date.
5. Confirmation. The booking becomes binding when the signed contract is back with us and the payment set in it has been received. Until then the operator may accept another booking for the same aircraft.
6. Costs after the flight. Charges that cannot be known in advance, such as de-icing in winter, extra waiting time or changes you request on the day, are charged only where the contract provides for them, with the supporting documents.

Our role as broker

European Private Jets is an air charter broker and does not own aircraft. Each flight is operated by a licensed air operator holding an Air Operator Certificate (AOC). When a flight is confirmed, we charter the aircraft as your agent, in your name and on your behalf, and the contract of carriage is between you and the operator. For you this means one contract, one invoice and one manager: we pass the payment on to the operator and handle the paperwork with it. The full rules are in our terms and conditions.

Payment methods

Payment from a third party, for example a company paying for a private trip of its director or a family office paying for relatives, is possible. Tell us in advance who pays, so that the invoice is issued in the right name.

Currency

Prices in quotes, contracts and invoices are normally in euros. If your account is in another currency, such as pounds sterling or Swiss francs, your bank converts the amount when you pay, so ask it about the exchange rate and fees in advance. The amount that has to arrive is the one in the invoice, so allow for your bank's charges.

Invoices and VAT for companies

For each booking you receive the contract, an invoice and a payment receipt for your accounts. If the flight is paid by a company, send us its registered name, address and VAT number before the invoice is issued. If any detail in a document has to be corrected, we reissue it.

• VAT. International passenger flights within the EU are as a rule free of VAT, while domestic flights inside one country can carry VAT at that country's rate. What applies to your route is shown on the invoice.
• Passenger taxes. Taxes charged per passenger, such as about EUR 420 per passenger on jets leaving France or EUR 100 to EUR 200 in Italy depending on distance, are listed in the quote and the invoice.
• Several flights. Companies that fly often can agree the payment routine with their manager, so that each flight does not start from scratch.

Assistants who book for others will find practical details on the page for personal and executive assistants, and agencies on the page for travel agencies.

Paying for an Empty Leg

An Empty Leg is a positioning flight that the operator would otherwise fly without passengers, so it is sold at a reduced price. Payment works in the same way: contract, invoice, payment. Because the date and time depend on the main charter of that aircraft, payment and cancellation terms are often stricter than for an ordinary charter and are stated in the agreement for that flight. If the main charter is changed or cancelled, the operator may move or cancel the Empty Leg even after confirmation. In that case the amount you paid is refunded, or we offer an alternative flight at a price agreed with you; costs of other travel arrangements are not covered. Typical routes and how to receive offers are explained on the Empty Legs page.

Cancellation and refunds

Cancellation and refund terms are written in the contract before you pay. They depend on the operator and the aircraft, because operators commit crew, positioning, slots and services in advance, so we do not publish general percentages.

The 14-day right of withdrawal under EU consumer law for distance contracts does not apply to passenger transport, so the cancellation terms of the charter agreement apply instead.

How to pay safely

False offers and fraudulent payment requests also appear in private aviation. A few rules protect you:

• Pay only against a signed contract. Never pay for a flight on the strength of a message or a quote alone.
• We never ask for card data by e-mail. No manager will ask you to send a card number, security code or one-time confirmation code by e-mail, WhatsApp or phone.
• Check the account holder. The account in the invoice must belong to the company named in the contract. Banks in the euro area check that the payee's name matches the IBAN before a euro transfer is sent and warn you if it does not.
• Be wary of changed bank details. If you receive an e-mail saying that our account has changed, do not pay. Call your manager on the number you already know, +357 96407410, and check.
• Your data stays private. Personal and payment data are processed under the GDPR and passed to the operator only as far as the flight requires. Details are in the privacy policy.

Ask about payment terms

A manager can explain the payment schedule for your flight before you ask for a quote. Call +357 96407410, write on WhatsApp to +49 157 33565927 or send an e-mail to private@jets.flights; requests are accepted 24/7. Office addresses are on the contacts page, and guide prices by aircraft class on the prices page.

Leave your number and a manager will call you back:

Questions about payment

• • How can I pay for a private flight?

  • By bank transfer against our invoice or by credit or debit card. Payment in cryptocurrency is also possible, mainly in USDT and USDC, and other coins by agreement. Other arrangements, including cash, can be discussed individually and depend on the situation.

• • When do I have to pay?

  • After you sign the contract, according to the payment schedule set in it. Unless the contract says otherwise, the full price must be received before departure.

• • Do I need to pay a deposit?

  • That depends on the flight. For a flight booked well ahead, the contract may set a deposit and a balance closer to the date; for a short-notice flight the full amount is usually paid at once.

• • In which currency are prices and invoices?

  • Normally in euros. If you pay from an account in another currency, your bank converts the amount, so check its exchange rate and fees beforehand.

• • Can the invoice be issued to my company?

  • Yes. Send us the registered name, address and VAT number of the company. You receive the contract, the invoice and a payment receipt for your accounts.

• • What happens to my money if the operator cancels?

  • If the cause lies with the operator or with us, we first offer an equivalent aircraft at no extra cost. If you do not accept it, or none is available, the amount paid for that flight is refunded in full.

• • Is paying for an Empty Leg different?

  • The steps are the same, but the payment and cancellation terms are often stricter. If the main charter is cancelled and the operator cancels the Empty Leg, you get a refund or an alternative flight at a price agreed with you.

• • Will you ever ask for my card details by e-mail?

  • No. We never ask for a card number, security code or confirmation code by e-mail, WhatsApp or phone. If you receive such a request or a message about changed bank details, call your manager before paying.